01
Capture
Scan the badge, business card, QR code, or a handwritten note. Ten seconds at the booth, then back to the conversation.
Integrations / Zendesk
Productivity integration
Booth leads into Zendesk
Tendro can create or update a Zendesk user from each scan and open a follow-up ticket, so support-led booths route the conversation the same day.
Desk trial: test scans and real enrichment at your desk. Zendesk sync starts with your first paid event. No credit card.
§ 01 · Sync
How does Tendro send event leads to Zendesk?
Each scan can create or update a Zendesk user and open a follow-up ticket, with the enriched contact and event tag, in seconds.
02
Enrich
Tendro fills in what the badge left out: verified email, title, company, domain, firmographics. Typing at the booth becomes the exception.
03
Score
Tag each capture hot, warm, or cold. Repeat visitors and multi-event prospects get flagged, so reps work real intent first.
04
Sync
Tendro creates or updates the Zendesk user by email and opens a follow-up ticket routed to the owner, tagged with the event.
This suits booths where the follow-up is support-led or partner-led. The user record holds the contact, and the ticket is the action to work.
Pair Zendesk with your CRM integration if the same lead also needs to sit in the sales pipeline.
§ 02 · What lands
What lands in Zendesk?
A user with name, verified email, and company, plus a ticket carrying the booth note, score, event, and the assigned owner.
Tendro captureZendesk
- Name, companyUser profile
- Verified emailUser (match key)
- Booth noteTicket body
- Score, eventTicket tags
- OwnerAssignee
§ 03 · Offline
What happens when the booth loses signal?
Captures queue on the device and create the Zendesk users and tickets on reconnect, in scan order, so nothing is lost.
Show floors run on congested WiFi and blocked carrier signal at peak. Every capture saves to the phone first, so the queue keeps moving while a prospect is still in front of you.
When the connection returns, the backlog delivers to Zendesk in scan order. Nothing waits on the venue, and the real scan time rides along with the record.
§ 04 · Setup
How do I connect Zendesk?
Authorize Tendro to Zendesk, map fields to the user and ticket, set routing, then run a test scan.
01
Connect
Authorize Tendro against your Zendesk account.
02
Map
Map captured fields to the user profile and ticket.
03
Route
Set the ticket assignee and tags for the event.
04
Test
Desk-scan before the show and confirm the user and the ticket.
§ 05 · Dedup
How does Zendesk avoid duplicate contacts?
Match on email. Tendro dedups at capture, and Zendesk updates the existing user instead of creating a second one on the same address.
The ticket is per follow-up, the user is per person. A returning prospect gets a new ticket against the same user record, so history stays in one place.
§ 06 · Pricing
What does the Zendesk integration cost?
$499 per event with unlimited team members, phones, and scans. Every integration included. Rental scanners run $400 to $700 per device.
One flat rate covers the whole booth staff. No per-seat license and no per-device rental, and the app travels to the next show while the rental stays behind.
A full calendar gets the season pass: flat per-event pricing that drops as you add shows. The free desk trial tests real scans and enrichment at your desk, no card; Zendesk sync turns on with your first paid event.
§ 07 · Last call
Sync Zendesk at your next event.
One app. Every event. No hardware rentals.